It was just half an hour before I finish my shift and this haughty lady came up with a lot of attitude to me and was telling me that they are checking in. So I politely asked for her last name, trying my best not to get on her nerves as she seems properly wound up. Her name was not on our system so I was asking her if she has any confirmation number which she said was with her husband. When her husband came she asked if we were "such & such" hotel and I said "oh Madam no, we are the "Wouldn't really want Bitches like you Hotel" and as Concierge was hauling the trolley laden with their luggage, I motioned that they have got the wrong hotel and to take those bags out.
As we were talking about them at the back office, we were laughing cause, this lady came in seeming to be high and mighty when they got off from their taxi apparently this was how it went:
Haughty Lady: Hello bellman!! can you bring down our luggage. Oh my God its raining! My husband, do you have any umbrellas? (not even bothering to listen to the bellman, goes inside the hotel).
Owl: Good morning madame! Checking in?
Haughty Lady: (looking stressed and wound up) Yes, check in, last name Stuck-upbitch...(repeats this constantly).
Owl: Uhmm, let me see.... I cannot find your name on our system... do you have any confirmation number?
Haughty Lady: My husband has it...(repeats her last name again, as if I did not hear it the first time... husband comes in) do you have the confirmation number dear? We were booked from American Express...
Owl: Oh, ok, (looks in the system again)...
Haughty Lady: is this the "Such & Such" hotel?
Owl: Oh no. Sorry you're in the wrong hotel...(good riddance! motions to the Concierge to take the bags out of the hotel immediately).
Why do people put themselves into such a state for no reason? They end up stupidly getting agitated with things and just wind up embarrassing themselves and people around them. For some reason they let the stressful things take control of them rather than them taking control of the stressful situation. If they just take one deep breath and say to themselves: "I'm glad we arrived in Dublin safely, I feel a bit tired, but only a few more minutes and I will be in the hotel where I can rest." and put their minds at ease, cause they are on a holiday, then maybe they can enjoy themselves more.